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Terms & Conditions

Please read these general terms and conditions governing your use of the Mayamin website and our services. 

A. GENERAL INFORMATION


Welcome to the Mayamin.co.uk website ("Website”). These terms of use sets forth the terms and conditions governing your use of this web site and the information, content and services it makes available. By accessing or using this Web Site you accept and agree to be legally bound by this Agreement and our Privacy Policy.

We reserve the right to amend these terms and conditions at any time. Any such amendments will take effect when they are placed on the Website and should be read on each occasion you use the Website. Continued use of the Website signifies your acceptance to be bound by the latest terms and conditions.

Registered Office:
Mayamin    
41 Rutten Lane
Yarnton
Kidlington
Oxon
OX5 1LN

Registered in England and Wales under Customer-Psychology Ltd. 
Company number: 7415594

B. USE OF INFORMATION AND CONTENT


Disclaimer

A variety of information, advice, recommendations, letters, messages, comments, posts, text, graphics, software, music, sound, photographs, videos, data, and other materials ("Content") is available on the Web Site. Some of the Content is provided by Mayamin or its suppliers, and other Content is provided by persons who use the Web Site ("Users"), such as User opinions and views provided via posts to chat rooms, bulletin boards, or discussion forums. While Mayamin strives to keep the Content that it posts on the Web Site accurate, complete, and up-to-date, Mayamin cannot guarantee, and is not responsible for, the accuracy, completeness, or timeliness of any Content, whether provided by Mayamin or its suppliers, or by Users of the Web Site. 

All material on this website is provided for your information only and may not be construed as medical advice or instruction. No action or inaction should be taken based solely on the contents of this information; instead, readers should consult appropriate health professionals on any matter relating to their health and well-being. 

The information and opinions expressed here are believed to be accurate, based on the best judgement available to the authors, and readers who fail to consult with appropriate health authorities assume the risk of any injuries.

User Content

Mayamin does not have any obligation to prescreen, edit, or remove any Content provided by Users that is posted on or available through the Web Site. However, Mayamin will have the right (but not the obligation), in its sole discretion and for any reason, to prescreen, edit, refuse to accept, remove, or move any such Content. 

User Submitted Content

You are responsible for all Content that you submit, post, or otherwise make available to or through the Web Site. By doing so, you (1) represent and warrant to Mayamin that such content is not confidential and that you have all necessary permission to submit, post and otherwise make available such Content; (2) grant to Mayamin and its affiliates a worldwide, nonexclusive, perpetual, fully sub-licensable, royalty-free right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute (including, without limitation, making available on-line, electronically transmitting or otherwise communicating to the public), perform, and display such Content (in whole or part) worldwide via the Web Site or otherwise, and/or to incorporate it in other works in any form, media, or technology now known or later developed; and (3) consent to all relevant acts or omissions in relation to your moral rights in such Content which may or might otherwise constitute a breach or infringement of those moral rights and to the extent permitted by law, waive all your moral rights in such Content. 

Restrictions on Submissions

You agree that you will not submit, post, or otherwise make available to or through the Web Site any Content, that: 
  1. is unlawful, harassing, defamatory, abusive, threatening, obscene, harmful, tortious, libelous, or invasive of another's privacy;
  2. infringes or violates any party's copyright, trademark, trade secret, patent, or other proprietary right;
  3. contains any worms, viruses, or other harmful, disruptive, or destructive files, code, or programs;
  4. includes any unauthorized advertising, promotional materials, chain letters, spam, junk mail, or any other type of unsolicited mass e-mail to people or entities that have not agreed to be part of such mailings; or
  5. you do not have the right to submit, post, disseminate, or transmit.

Details regarding our use of personally identifiable information included in User submitted Content are set out in our Privacy Policy

Compliance With Laws

You agree to comply with all laws applicable to your use of the Web Site. You also agree that you will not use the Web Site in any way to: 
  1. impersonate any person or entity; falsely state or otherwise misrepresent your affiliation with any person or entity; intentionally omit, delete, forge, or misrepresent transmission information, including headers, return mailing, and Internet protocol addresses; or otherwise manipulate identifiers to disguise the origin of any Content that you submit or transmit through the Web Site;
  2. disrupt the normal flow of dialogue or otherwise act in a manner that negatively affects other Users' ability to engage in real-time exchanges;
  3. interfere with, disrupt, or harm in any way the Web Site or servers or networks connected to the Web Site;
  4. electronically stalk or otherwise harass another User;
  5. engage in any activities that would violate the personal privacy rights of others, including but not limited to collecting and distributing information about other Users without their permission, except as permitted by applicable law; or
  6. use the Web Site in violation of any applicable laws or regulations, or any rules or guidelines established by Mayamin.

Ownership and Intellectual Property Rights

This Web Site is owned by Mayamin. All right to, title to, and interest in the Content available via the Web Site, the Web Site's look and feel, the designs, trademarks, service marks, and trade names displayed on the Web Site, and the Web Site URLs, are the property of Mayamin or its licensors, and are protected by copyrights, trademarks, patents, or other proprietary rights and laws. 

License to Use Content

Mayamin grants you a nonexclusive, nontransferable, revocable, limited license to view, copy, print, and distribute Content retrieved from the Web Site only for your personal, noncommercial use, provided that you do not remove or obscure any copyright notice, trademark notice, or other proprietary rights notices displayed on or in conjunction with the Content. You may not use any Content available via the Web Site in any other manner or for any other purpose without the prior written permission of Mayamin. All rights not expressly granted in this Agreement are expressly reserved to Mayamin. 

Trademark Notices

All trademarks, service marks, logos and designs used on this Web Site, whether registered or unregistered, are owned by Mayamin or other third parties. You may not use or display any trademarks, service marks, logos or designs owned by Mayamin or its affiliates without our prior written consent. 

Your Contact With Advertisers or Other Third Parties

Your dealings with advertisers or other third parties found on or accessible through the Web Site are solely between you and the third party. These dealings include, but are not limited to, your participation in promotions, the payment for and delivery of items if any, and any terms, conditions, warranties, or representations associated with such dealings. 

Mayamin does not make any representations or warranties with respect to any items or services that may be obtained from such third parties, and you agree that Mayamin will have no liability with respect to any loss or damage of any kind incurred as a result of any dealings between you and any third party, or as a result of the presence of such third parties on the Web Site. 

Links to Other Web sites

The Web Site, or third parties on the Web Site, may provide links to other sites and/or resources, including advertisers, over which Mayamin has no control. These links are provided solely as a convenience to Users and should not be construed as an endorsement by Mayamin of content, items, or services on those third-party Web sites. You access and use such sites, including the content, items, or services on those sites, solely at your own risk. Mayamin makes no representations or warranties with respect to the content, personal information collection practices, ownership, or legality of any such linked Web sites. You agree that Mayamin has no responsibility or liability for the availability of such external sites or resources, or for the Content, advertising, products, or other materials available through such sites or resources. 

Disclaimer of Warranties With Respect to Web Site

The website is provided on an "as is” and "as available” basis. Mayamin expressly disclaims all warranties of any kind, whether explicit or implies, including, without limitation, any warranties of merchantability, fitness for a particular purpose, and noninfringement. 

Mayamin does not make any warranty that the website will meet you requirements, or that access to the website will be uninterrupted, timely, secure, or error-free, or that defects, if any, will be corrected. Mayamin makes no warranties as to the results that may be obtained from the use of the website or as to the accuracy, quality, or reliability of any information obtained through the website. 

Any content downloaded or otherwise obtained through the website is used at your own risk and you will be solely responsible for any damage to your computer system or loss of data that results from the download of such content.

Limitations of Liability

Mayamin and its affiliates assume no responsibility for any consequence relating directly or indirectly to any action or inaction you take based on the content available via the website. You must evaluate, and bear all risks associated with, the use of any content, including any reliance on the accuracy, completeness, or usefulness of such content. 

Additionally, in no event will Mayamin or its affiliates be liable for any special, indirect, incidental, punitive, or consequential damages, including, without limitation, any loss of use, loss of profits, loss of data, cost of procurement of substitute services, or any other such damages, howsoever caused, and on any theory of liability, whether for breach of contract, tort (including negligence and strict liability), or otherwise resulting from 1) the use of, or the inability to use the website; 2) the cost of procurement of substitute services, items, or websites; 3) unauthorised access to or alteration of your transmissions or data; 4) the statements or coduct of any third party on the website; 5) any other matter relating to the website. These limitations will apply whether or not Mayamin has been advised of the possibility of such damages and notwithstanding any failure of essential purpose of any limited remedy. 

Indemnification

You agree to indemnify and hold harmless Mayamin, its directors, agents, and affiliates, from and against any and all liability, damages, losses, claims, expenses of any kind (including, without limitation, reasonable attorneys' fees) directly or indirectly related to (1) your breach of the Agreement; or (2) the Content you submit, post, or transmit through the Web Site. 

Notice and Procedure for Making Complaints Regarding Content

If you believe that any specific Content available on the Web Site either infringes your rights (including without limitation any intellectual property rights), or is otherwise unlawful, and you would like to file a complaint with us, please use our Registered Office address.

Modification or Suspension of the Web Site

Mayamin may at any time modify, discontinue, or suspend its operation of this Web Site, or any part thereof, temporarily or permanently, without notice to you. 

Termination of Your Access

Mayamin may at any time terminate your use of the Web Site, or any part thereof, and may remove or delete any or all of your Content within the Web Site, without prior notice to you, for any reason that Mayamin, in its sole discretion, deems appropriate. 

Severability of Agreement

If any provision of the Agreement is found by a court or other binding authority to be invalid, you agree that every attempt shall be made to give effect to the parties' intentions as reflected in that provision, and the remaining provisions contained in the Agreement shall continue in full force and effect. 

Applicable Law

This Agreement and the resolution of any dispute related to this Agreement or the Web Site shall be governed by and construed in accordance with the laws of the United Kingdom without giving effect to any principles of conflicts of law. Any legal action or proceeding between Mayamin and you related to the Agreement shall be brought exclusively in a court of competent jurisdiction sitting in the United Kingdom, and you agree to submit to the personal and exclusive jurisdiction of such courts.

C. USE OF PRODUCT CONTENT AND SERVICES 


Our objective is to offer you complete satisfaction with your order and the service we provide. When you place an order online with us you do so in the confidence that the terms and conditions outlined apply and by placing an order with us, you are agreeing to accept these terms and conditions. The terms do not affect your statutory rights. 

We have made every effort to ensure that the information provided on the Mayamin website is as accurate as possible. In particular, that all details, descriptions and prices of products shown are correct at the time of publishing. However, errors do sometimes occur and if we discover an error in the price or description of a product you have ordered, we may cancel your order and contact you to ask whether you wish to continue with your order at the correct price or cancel it. 

We have tried to display all garment colours accurately but browser software and monitor displays may sometimes cause colour variations and we cannot be responsible for any discrepancies between the image and the actual product. 

Orders, payment and prices

Orders

You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.

Our acceptance of an order takes place when we dispatch the order. We will send you a dispatch confirmation by email. When we dispatch the order the purchase contract will be made, unless we have notified you that we do not accept your order or you have cancelled your order.

We may refuse to accept an order:
  1. where goods, services or information ordered by you are not available;
  2. where we cannot obtain authorisation for your payment;
  3. where we believe the order is fraudulent;
  4. if there has been a pricing or product description error; or
  5. if you do not meet any eligibility criteria set out in our terms and conditions
  6. if we do not deliver to your area.

Where we do not accept your order but have processed your payment, we will re-credit your account with any amount deducted by us from your debit or credit card as soon as possible, but in any event within 30 days of your order. We will not be obliged to pay any additional amount as compensation for disappointment.

Payment

We accept payment with debit and credit cards, Mayamin voucher codes, and gift vouchers. Specific terms and conditions apply to the sale and use of our gift vouchers. 

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

Your credit/debit card will be authorised when your order is placed and processed. 

We endeavour to dispatch your items within 1 working day of receiving your order. Should your item be out of stock, we will notify you promptly and agree a solution.

Orders to the UK mainland over £50 will be delivered free of charge. Your order will be sent using Royal Mail First Class Recorded Delivery. Once dispatched, your goods should arrive the next day, although some may arrive the day after. It should take no more than 5 working days for your goods to arrive. You will need to sign for your delivery, or arrange for a neighbour to do so if you are not in. 

For orders of less than £50, the following apply: Standard delivery: £4.50. Your order will be sent using Royal Mail First Class Recorded Delivery. Once dispatched, your goods should arrive the next day, although some may arrive the day after. It should take no more than 5 working days for your goods to arrive. You will need to sign for your delivery, or arrange for a neighbour to do so if you are not in. 

Any order you wish delivered by Overnight express delivery service: £8. Please make sure you place your order before 1pm. It will then be sent by Royal Mail Special Delivery. You will need to sign for your delivery, or arrange for a neighbour to do so if you are not in.

If you do not receive goods ordered by you within 5 working days (7 working days for European orders) of the date on which you ordered them, you must contact us regarding your claim via post or email not later than 14 days from the date we confirm goods have been dispatched to you.

European deliveries: Free delivery for orders over £100. For orders less than £100: £7.50. All orders are shipped via Royal Mail Air Mail. Once dispatched, your goods should arrive within 7 working days. It should take no more than 10 working days for your parcel to arrive.

Returns Policy

We sincerely hope that you will love your purchase. However, if you are not entirely satisfied, please get in touch as soon as possible. If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing, at our contact address, of the problem within 2 working days of the delivery of the goods in question.

Please return within 14 days, and we will exchange or refund your item provided it is unused, in perfect condition and in its original packaging with tags attached. We regret that delivery charges are non refundable. All costs for return shipment are the responsibility of the customer. Please do make sure that you obtain a proof of postage certificate before returning it to us, as you are responsible for the item until it gets to us.
On receipt of your returned goods, we will replace the item or authorise a refund, depending on the wish you have expressed in our communications with you. Please allow a maximum of 30 days for refunds to be processed and credited to your account. Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check.

How to proceed with your return or exchange:

Please email us to advise that you would like to make a return or exchange. In your subject heading please state whether you are claiming for a RETURN or EXCHANGE. 

Indicate whether you would like to make a return or exchange and state the desired item(s), size, colour etc.  Exchanges will be subject to our stock availability. 

Securely wrap and package the item with a note detailing your request. 

Please send your return or exchange to: Mayamin, 41 Rutten Lane, Yarnton, Kidlington, Oxon, OX5 1LN. We recommend that you send all items insured and/ or registered when sent through the mail as we cannot take responsibility for packages which we do not ship ourselves.

Receiving a refund:

Once your package has been returned to us within the above stated timeframe, we will begin to process your refund request. Each item will undergo a quality control check and once verified your refund will be processed in the original payment format as your purchase was made within 30 days of the date of your refund request.  All undamaged, correctly returned products will be credited to the original purchaser's credit card, excluding shipping charges. You will be notified via email to the address listed on your account when this transaction has taken place.  Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from mayamin.co.uk

Please note: If we receive your return in a condition which we feel is not fit for exchange or refund we shall get in touch with you to discuss proceedings. Mayamin.co.uk reserve the right to refuse a return or exchange for any item sent back in a condition where the item has been used or damaged. Only items which Mayamin.co.uk can confirm as new and unused will be eligible for a return or exchange, provided also that they have reached us. Mayamin.co.uk will not accept returns or exchange goods for any non-faulty items that have been worn, washed and/or with tags removed. 

A refund or exchange will not be issued for items which fail to meet our standards set forth above.

Legal

Discounts and Offers

Multibuy discounts can not be used in conjunction with any other offer. Discounts and offers are not valid on sale items, multibuys or gift vouchers. We reserve the right to end any discounts or offers at any time including before the advertised end date without notice. 

Orders

When placing an order with Mayamin, you agree that any and all the information given is accurate and complete. All orders are subject to acceptance and product availability. 

Liability

Mayamin shall not be liable for any consequential loss whether this arises from breach of duty in contract or any other way. Liability for any claim shall not exceed the price of the goods supplied. This does not affect your statutory rights.
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